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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carol Stangler

April 3, 2026

5  out of  5
rating by Carol Stangler
"Scott has been my agent for the 26 years I've lived in Asheville. He has been readily available whenever I've needed help and advice. Recently I had to have a new roof put on, and Scott suggested a roofer he knew who was reliable. The company did a great job.. Scott's thoughtful help saved me a lot of time, trouble and worry!"
We responded:
"Thank you for the amazing review, Carol! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Marian Hartman

March 18, 2026

5  out of  5
rating by Marian Hartman
"I always appreciate the staff at Scott Link's office. It's always professional and speedy! I moved all my insurance needs to him, and recently just added a car to it that took only minutes to get handled. Thanks!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Penny Edwards

March 12, 2026

5  out of  5
rating by Penny Edwards
"My sister had her car and homeowners insurance with State Farm. When she passed there was so much paperwork and so many loose ends to tie up it was overwhelming. The one light in all that was the kindness and excellent customer service I received from Allison Krill with State Farm. She went out of her way to help with canceling those policies and getting refunds. She would update me on the progress without me having to call her. It’s no wonder my sister loved doing business with that office."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with Allison here at State Farm Agent Scott Link’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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scott emerson

March 10, 2026

5  out of  5
rating by scott emerson
"Allison was wonderful to work with. Attentive to timing constraints and more questions/concerns. Much appreciate her. Definitely recommend!!"
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D209 Bestburger

February 26, 2026

5  out of  5
rating by D209 Bestburger
"Scott Link and State farm have consistently been responsive and supportive for me and my business, for the last 11 years straight!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Alex Adams

February 13, 2026

5  out of  5
rating by Alex Adams
"Scott and team have been awesome to work with. We have our home, autos and umbrella policies with State Farm and Scott's agency. I recently had an unusual claim with my car and Scott went above and beyond with getting through the bureaucracy of insurance. So glad to have a helpful agent help me through this!"
We responded:
"Greetings Alex, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We look forward to serving you many more times in the future! We're here for you anytime!"
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Karen Jordan

February 12, 2026

5  out of  5
rating by Karen Jordan
"Freida did an extraordinary job on my behalf with an issue that I had with the Division of Motor vehicles. She stayed on top of my concern and got the issue resolved after much work on her part. I have been with State Farm over 35 years, and while the staff has always been quick and responsive to any issues that arise, Freida's work stands out as exceptional."
We responded:
"Hey Karen, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. We look forward to serving you many more times in the future! We're here for you anytime!"
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L

February 10, 2026

5  out of  5
rating by L
"Bettina jumped through hoops to get me insured for my new car within an HOUR! Another agent from another place dropped the ball and she picked it up and ran with it. Thank you vey much!"
We responded:
"Leslee, thank you for taking the time to share your experience. We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future! See you next time!"
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Debbie Bowis

January 21, 2026

5  out of  5
rating by Debbie Bowis
"I had an excellent experience with Scott Link Insurance in Asheville, thanks especially to Allison Krill. I was on a tight timeline with an upcoming closing on a vacation home, and Allison was incredibly responsive, knowledgeable, and efficient. She walked me through my options clearly and made sure everything was in place promptly, which took a lot of stress out of the process. Her professionalism and attention to detail were outstanding. I highly recommend Scott Link Insurance—and Allison in particular—to anyone needing reliable, timely insurance support."
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Tara Quell Bailey

January 12, 2026

5  out of  5
rating by Tara Quell Bailey
"Continually exceptional customer service from Betina Tackett. This is really a rarity to find these days."
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Shae M.

January 11, 2026

5  out of  5
rating by Shae M.
"I Love State Farm.. especially this week! I had to act fast to obtain insurance and Allison was very incredible to work with. She was fast to provide me with everything I needed with no lag time, which lowered my stress dramatically. She was also extremely patient as my brain was slow to wrap around some details, which I really appreciate. Thank You for the great service, Allison. And the humanity!"
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Telle King

December 21, 2025

5  out of  5
rating by Telle King
"My husband, Charlie deVries, and I have been with Scott Link for 25 years, and with State Farm for 40. Scott has been a terrific agent, explaining all of our policies to us and making recommendations that have saved us money while also making sure we are well-covered. Recently Scott went to bat for us with a claim we had questions about and it made all the difference. We highly recommend Scott, his every 2-3 year reviews of your policies, and the Drive Safe and Save plan (which is saving us $600/year). Thank you, Scott and team!"
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Admin BMI

November 25, 2025

5  out of  5
rating by Admin BMI
"Allison is amazing and extremely helpful with setting up our business policies for the first time. Highly recommend them!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Liane Schleifer

November 7, 2025

5  out of  5
rating by Liane Schleifer
"Allison is not just responsive but she is great at follow up."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Christina Charles

October 23, 2025

5  out of  5
rating by Christina Charles
"I initially went to State Farm for home insurance and later decided to bundle my auto as well. Allison has been extremely helpful, professional, and clear in explaining all the benefits and coverage options. The process was smooth, the value is great, and I feel confident in my coverage. Hopefully, I won’t need to file a claim—but my experience so far has been excellent!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Janet Robacker

September 29, 2025

5  out of  5
rating by Janet Robacker
"I am so pleased at how knowledge and caring Scott Link and his team at State Farm have handled our account. I’m proud to be a client here and will continue to spread the word about how the office treats local clientele!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jeremy Cohen

September 22, 2025

5  out of  5
rating by Jeremy Cohen
"This team is so easy to work with, always a great experience!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Hugh McCollum

September 1, 2025

5  out of  5
rating by Hugh McCollum
"Scott Link has been our State Farm agent for twenty years. During that time, Scott and his office staff have always been helpful in reaching out to occasionally to review our homeowners and auto coverage and to provide helpful answers to questions we had. Our house incurred extensive damage from Hurricane Helene, and we are especially grateful for the assistance that Scott Link provided to assist in resolving our property damage claim!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Zasha Griffin

August 18, 2025

5  out of  5
rating by Zasha Griffin
"As a first time renters-insurance purchaser, my mind was eased through every step of the way. From my initial contact with my agent, Betina Tackett, I was met with assistance and support through an unfamiliar process. Thanks to her help, I was able to get every detail or worry out of my system within a week and start my policy. I would highly recommend Scott Link State Farm (and especially Betina Tackett) for those just getting started in "adulting"."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lea Howell

August 13, 2025

5  out of  5
rating by Lea Howell
"I had such a wonderful experience working with this agency! I needed a policy put together quickly and Betina did it with care and ease!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Pam Robbins

August 13, 2025

5  out of  5
rating by Pam Robbins
"My husband and I have worked with Scott Link since moving to Asheville in 2016, and we've always been very pleased with the service he and his team provide. We have all of our insurance with State Farm and have for almost 40 years. We've worked with various agents across the country, and Scott and his team are among the best. Not only are they always very responsive, but everyone in the office is always kind and professional and seem to really care about their customers. Obviously, there are tons of insurance agents in the area, but you can't go wrong with these guys!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tim Schell

August 8, 2025

5  out of  5
rating by Tim Schell
"I have been with Scott Link's office for over 4 years and have multiple policies. Scott is very personable and his staff are always friendly and helpful! I just worked with Bettina on a policy update and she was responsive, informative, and kind."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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mallory link

July 24, 2025

5  out of  5
rating by mallory link
"I had a great experience with Betina Tackett when getting renters insurance! I highly recommend, very professional, fast, and kind!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Brody

July 14, 2025

5  out of  5
rating by Brody
"Lots of confusion with an accident I was involved in but Freida Burrell was so helpful! She walked me through everything. Made multiple calls and emails on my behalf. She is absolutely the star of the show at State Farm!"
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Sue Crowell

July 1, 2025

5  out of  5
rating by Sue Crowell
"I can't thank Scott Link at State Farm enough for his incredible support and professionalism during the aftermath of Hurricane Helene. From the very first contact, Scott was compassionate, attentive, and highly knowledgeable. He guided us through the entire claims process with patience and clarity, making a stressful situation much easier to handle. His prompt responses and genuine concern truly made a difference.Thanks to Scotts dedication and expertise, we felt confident that our needs were being prioritized and that we were in good hands. We are so grateful for his assistance and highly recommend him to anyone seeking reliable, caring insurance support. Thank you Scott, for going above and beyond during such a difficult time."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"